Shipping policy

Welcome to LUCY IN THE BAY.

Thank you for choosing LUCY IN THE BAY. We are committed to providing a reliable, convenient, and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep.

Please review our Shipping Policy below for complete shipping information.

ORDER PROCESSING

After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time

1–3 Business Days

  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Orders placed outside business hours will be processed on the next available business day.
  • During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.

Every order is carefully inspected before dispatch to ensure product quality and order accuracy.

SHIPPING METHODS & RATES

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00 – $64.99 $8.00
Free Shipping $65.00+ FREE
Expedited Shipping $0.00 – $99.99 $18.00
Free Expedited Shipping $100.00+ FREE

Shipping fees are automatically calculated during checkout.

ORDER TRACKING

Once your package has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates usually become available within 24–48 hours after the carrier scans your package.

If you have any questions regarding your shipment, please contact our Customer Support Team.

SHIPPING INFORMATION

To help ensure successful delivery, please note:

  • Please verify your shipping address before completing your order.
  • Shipping addresses cannot be changed after an order has entered processing.
  • Orders containing multiple products may be shipped separately depending on inventory availability.
  • Shipping carriers are selected according to destination and logistics availability.
  • We currently do not deliver to APO, FPO, or DPO military addresses.

SHIPPING DELAYS

Although we work hard to process every order promptly, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Customs inspections
  • Transportation disruptions
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete shipping information
  • Unexpected carrier delays

We sincerely appreciate your patience and understanding.

LOST OR DAMAGED PACKAGES

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.

To assist us in resolving the issue, please provide:

  • Order Number
  • Photos of the shipping package
  • Photos of the shipping label
  • Photos of the damaged item (if applicable)

Our Customer Support Team will review your request and work to provide an appropriate solution.

CUSTOMS & IMPORT CHARGES

International orders may be subject to customs duties, VAT, taxes, or import fees imposed by the destination country.

These charges are determined by local customs authorities and remain the responsibility of the customer.

BUSINESS ADDRESS

The address below is provided for business correspondence only and is not our return warehouse.

Please contact Customer Support before returning any merchandise to receive the correct return instructions.

CONTACT US

LUCY IN THE BAY

📧 info@lucyinthebay.com

Business Address

207 Virginia St
Strasburg, VA 22657
United States

Business Correspondence Only – Not a Return Address

If you have any questions regarding shipping or delivery, please contact info@lucyinthebay.com.

Our Customer Support Team typically responds within 24–48 business hours.

LUCY IN THE BAY
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